International Shipping

To which countries can I ship my order?

Bluenyledirect is pleased to offer an international shopping and delivery experience to our international and domestic customers. We support payment in local currencies, guaranteed order totals, and cost-effective international shipping to the following 101 countries

Antigua and Barbuda Costa Rica Honduras Malta Russian Federation
Cyprus Hong Kong Martinique Saint Kitts and Nevis Aruba
Czech Republic Hungary Mexico Saint Lucia Australia
Denmark Iceland Monaco Saudi Arabia Austria
Dominica India Montserrat Singapore Bahrain
Dominican Republic Indonesia Netherlands Slovakia Bangladesh
Ecuador Ireland New Zealand Slovenia Barbados
Egypt Israel Nicaragua South Africa Belgium
El Salvador Italy Norway South Korea Belize
Estonia Jamaica Oman Spain Bermuda
Finland Japan Pakistan Sri Lanka Bolivia
France Jersey (UK) Panama Sweden Brazil
French Guiana Jordan Paraguay Switzerland Brunei
Germany Kuwait Peru Taiwan Bulgaria
Gibraltar Latvia Philippines Thailand Cambodia
Greece Liechtenstein Poland Trinidad and Tobago Cayman Islands
Grenada Lithuania Portugal Turkey Chile
Guadeloupe Luxembourg Qatar Turks and Caicos Islands China
Guatemala Macau Reunion United Arab Emirates Colombia

Guernsey (UK)

Maldives Romania United Kingdom  

 

Shipping Costs, Customs Duties, and Taxes

How are the shipping costs determined?

International shipping costs vary greatly and are determined by the shipping method (Global Mail/Express), the weight of the items, the number of items in the cart and the shipping destination. We frequently run limited time shipping discount promotions and other special offers for our customers that are applied before or during checkout. To get the best deals, please visit us often and opt into our mailing list to see the latest offers & promotions.

How are the duties (or customs tariffs), VAT and taxes calculated?

The governments of the destination country determine the duties (or customs tariffs), VAT and taxes that should be charged for the products being imported into the country. These greatly vary by country, type of product being imported and where the product was manufactured.

Delivery

What are the estimated delivery times?

Typically for Express shipping, the expected delivery times are within 7-15 business days. For Non-Expedited shipping options, the expected delivery times are within 10-25 business days. If you ‘Proceed to Checkout’ you will be provided with a more accurate delivery time for your order.

How can I track the status of my order?

Once an order has been placed, you will receive an order confirmation email that includes tracking information for your shipment.

Returns, Cancellations and Customer Service

How do I contact the international customer service team?

If you have any questions regarding your order, please contact us by email at: Contact Us Your questions will be answered within 1-3 business days.

Can I cancel or change my order?

Due to our commitment to processing orders as soon as possible for our international customers, there is only a short period of time in which you may cancel your already placed order. If your order has not yet been sent to our warehouse for fulfillment, you can cancel the entire order without incurring any charges. We are unable to cancel the order once it has been sent to the warehouse for fulfillment. To cancel your order, please provide us your order number by email  Contact Us We are unable to make any changes to existing orders.

When do I get a credit for my return?

You will be credited for the products being returned when we receive and process the contents of the received parcel(s). The credit is made in the same currency & payment tender type used at the time of purchase. The credit will be for the amount agreed upon by the customer service team and you. You will be able to see the refund credit in about 7-15 days from when you actually return ship the product.