Lancome Bi Facil--125ml/4.2oz

We hope you will love your new things, but if you don’t, you are welcome to return your items to us.

BY POST

Please send your return by post or courier within 14 days from the day your parcel arrives for a full refund via the original payment method.

The parcel must be in its original packing, unused and undamaged.

REFUND PROCESSING TIME

Refunds are processed within 72 hours; if you have met the refund criteria, we will initiate your refund accordingly.

Refunds can take between 3-15 working days to be credited to the original payment method; the wait time will depend on your bank.

EXCHANGED

If you would like an exchange, simply call us or send us an email, someone will return your call or email with the exchange procedure.

Alternatively, get more information at Returns & Exchanged

• Cleanser
• Skincare

SHIPPING TIME

Orders placed before 3:00 pm during the work week will get shipped the same day, orders placed over the weekend will get shipped on the next business day.

SHIPPING SPEED Depending on the shipping method used, delivery can take up to 15 working days. We thrive to keep our shipping cost low. Therefore, our preferred shipping service is USPS, FedEx, UPS or DHL ECONOMY, which can be significantly slower, but huge cost savings to you.

DROP SHIP ORDERS

Some items will be shipped directly from the manufacturer; this can sometimes increase the shipping and handling time significantly. In such case, you will be notified via telephone or email.

SOME ITEMS CAN TAKE UP TO 25 DAYS FOR DELIVERY, AND SOMETIME EVEN LONGER, DEPENDING ON YOUR LOCATION.

INTERNATIONAL SHIPPING

We are currently shipping to over 100 countries worldwide, the delivery time for each country varies, if you would like more information before purchasing, please contact us via email, alternatively, Please check out our international shipping page for more information.

CUSTOM AND DUTIES

There may be additional charges when the good reaches your location; please contact your local postal service for more information before making a purchase.

Customers are responsible for any additional charges that may be applied to their goods by their local customs agency, if the customer refused the goods due to additional charges, we will refund you LESS, SHIPPING AND ANY OTHER CHARGES WE MAY HAVE INCURRED DUE TO THE RETURN OF THE GOODS.